Mon - Fri 8:00 - 18:00 / Sunday 8:00 - 14:00

Frequently Asked Questions (FAQ's)

At 2Ts Care, we understand that choosing the right home care service is an important decision.
Below you’ll find answers to the most common questions from clients and families.
If you need more information, we’re always here to help.

We offer competitive, transparent pricing. A detailed quote is provided after your initial consultation and assessment of care needs.

Yes. We offer safe and supportive escorting for all types of appointments, community visits, and social outings.

Yes. Our homemade meal preparation service can accommodate personal preferences, dietary needs, allergies, and health-related requirements.

Medication prompting means gently reminding clients when it’s time to take their prescribed medication. While we do not administer medication, we help ensure consistency and prevent missed doses.

Yes. We aim to provide flexible scheduling that suits your daily routine and personal comfort

We follow strict safeguarding standards, maintain up-to-date training, and regularly review care plans to ensure the wellbeing, dignity, and safety of every client.

We do our best to support urgent requests, depending on availability in your area. Please contact us as soon as possible.

2Ts Care proudly delivers home care services across: Hythe, Folkestone, Dover, Ashford, Bethersden, Woodchurch, Hamstreet, and all surrounding areas. If you’re located nearby but not listed, please contact us—we’re happy to confirm availability.

Yes. All carers, including the CEO, are fully trained and DBS-checked to ensure safe, reliable, and professional care at all times.

We offer a wide range of personalised services including: • Personal care • Household chores • Shopping assistance • Companionship • Medication prompting • Prescription collection • Appointment support • Homemade meal preparation Every service is tailored to each client’s individual needs.

Absolutely. All our services are available throughout Hythe, Folkestone, Dover, Ashford, Bethersden, Woodchurch, Hamstreet, and nearby villages.

Overnight and extended care options may be available depending on scheduling and client requirements. Please contact us to discuss your needs.

Simply reach out to us by phone or email. We will discuss your needs and arrange an initial consultation to create a personalised care plan.

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